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Call Centre AI Assistant
Real-time agent coaching, QA scoring, and transcript analysis.
The Problem
Call centre quality assurance is manual, inconsistent, and delayed — agents receive feedback days after calls.
The Solution
Transcribes calls via Deepgram, provides real-time coaching analysis, generates QA scores, and flags escalation overrides for review.
Observed Improvements
28% improvement in QA scores
Real-time coaching delivery
40% reduction in QA audit time
Best Fit Industries
InsuranceBankingUtilities
Governed Restricted Actions
These actions are automatically flagged and queued for human approval. The AI twin never executes them autonomously.
- Escalation overrides